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INDEX
Clicking on the number will take you to the respective guideline!
1.
About PhoneBox
1.
Plans
2.
Activation
5.
FAQ & General information

Let’s learn more about PhoneBox!

Since 2011, PhoneBox has supported hundreds of thousands of international students with affordable service. With Telus’ high-speed network (5G/LTE) available across Canada, you can stay connected with family and friends with peace of mind. In 2023, we finally provided affordable service to hundreds of thousands of international students launched our services in the United States as well.
Store location:
Vancouver: 658 Seymore St, Vancouver, BC V6B 3K4
Toronto: 1240 Bay St. #305, Toronto, ON M5R 2A7

Plans

See details for canadian plans
See details for U.S. plans

Activation

Let’s learn how to activate!
How to activate your SIM card
How to activate your eSIM

Troubleshooting

eSIM
What is eSIM?
eSIM Removed
eSIM compatible
International calling/Roaming
No Service
No SIM card
No Data
No call
No messages
Data
APP
APN Setting
Telus

My account

Discover our account management system!
sign in / up
3
Plan
4
Trouble shooting
6
How to sign up
How to sign up with Apple ID
How to sign up with Google ID
Plan change
Set up / Edit Auto payment
Cancel the service
Vacation Plan
Can’t log in
Can’t sign up
Can’t check data usage
Can’t make a payment
Can’t set up auto payment
Have a technical problem

FAQ & General information

Invoice
Billing cycle
Data overage
Payment method
Plan
Plan change
Monthly vs Prepaid
Port-in
Port-in
Do you need more information? Please visit our website!

Customer Support

Email services@gophonebox.com
Toll-Free 1-855-886-0505
LiveChat gophonebox.com
SOCIAL MEDIA
Instagram @gophonebox
X @gophonebox
Facebook @gophonebox
TikTok @gophonebox

APP

KakaoTalk PhoneBox
LINE @phoneboxcanada
WhatsApp 1-403-966-2412
WeChat phonebox official
Manage your account with just a few taps. Download our App now! Or Sign up here!